Frequently asked questions​



Feel free to contact us if you have any other questions.

2 – 3 weeks. This may vary depending on raw material availability, but we will always contact you with any updates. Courier times cary and we will keep you in the loop.

Please don’t hesitate to contact us and explain you specific needs.

You are provided with a detailed Touch Nature Tent Handbook with the purchase of your tent.

Yes we do. Please contact us who your specific ideas and we will happily assist.

Our return policy does not cover damages caused by everyday wear and tear, natural weather damage, fading, mildew, or unreasonable use. Please follow return guidelines on our Tent Care page.